Terms of service

Last updated: 15 November 2026

1. Who we are

This online store (Tailwag) is run by Rodrigo Rauls Brugemanis, Straupes iela 9A, Valmiera, Latvia ("we", "us"). Contact: tailwagcontact@gmail.com. More details are in our Legal notice.

2. Scope

These terms apply to all purchases from this store by customers in Latvia, the rest of the EU and the United States. If you are a consumer, nothing in these terms takes away rights you have under the mandatory law of the country or state you live in.

3. Products

We describe our products as accurately as we can. Colors can look slightly different on screens, and sizes may vary slightly. Where an item is sold in a random color, this is stated on the product page. Safety warnings and care instructions are shown on each product page; please follow them.

4. Prices and payment

EU prices are in euros and include VAT. US prices are in US dollars and exclude sales tax, which is added at checkout where it applies; US import duties or customs fees are not included. Shipping costs are shown in your cart and at checkout before you pay.
Payment is processed by Shopify Payments, PayPal or the other methods shown at checkout. We do not see or store your full card details.
A price "bought separately" on a bundle is the sum of the individual product prices in our store at that time.

5. How a contract is made

Product pages are an invitation to order, not a binding offer. When you click the final order button at checkout, you make an offer to buy. We confirm receipt by email; the contract is formed when we confirm your order or dispatch it, whichever comes first. If we can't accept an order, for example because an item is out of stock or a price was clearly wrong, we tell you and refund any payment in full.

6. Delivery

Delivery times, costs and countries are explained on our Shipping page. Our products are shipped by fulfilment partners, mostly from China, and may arrive in separate packages.

7. Returns and guarantee

You have 14 days to withdraw from a purchase (a legal right for EU consumers, offered to US customers too), and EU consumers have a legal guarantee of conformity of at least 2 years. See our Returns & refunds page, which also contains the model withdrawal form, or use our online withdrawal form.

8. Our responsibility

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or not using reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for damage caused by using a product against its instructions or warnings.

Nothing in these terms limits or excludes our liability where the law does not allow it, including liability for death or personal injury caused by negligence, for fraud, for intentional acts or gross negligence, under product liability law, or under your statutory consumer rights. Some US states do not allow certain limitations of liability, so some of these limits may not apply to you.

9. Using our website

Texts, photos and designs on this site may not be copied or used for commercial purposes without our permission, except where the law allows it.

10. Product reviews

Reviews on our product pages are collected with the Judge.me review app. After delivery we may email you once to ask for a review; you don't have to leave one.
Reviews marked "Verified" come from customers who bought the product in our store. We check this against our order records.
We publish positive and negative reviews. We only remove reviews that are unlawful, offensive, contain personal data or are clearly not about the product.
We do not pay for reviews, offer discounts in exchange for positive reviews, or copy reviews from other websites.
When you leave a review, your first name or the name you choose, your rating, text and any photos are shown publicly. See our Privacy policy.

11. Complaints and disputes

If something goes wrong, please contact us first at tailwagcontact@gmail.com; we aim to reply within 2 business days. If we can't resolve your complaint, EU customers can contact the Consumer Rights Protection Centre of Latvia (PTAC, www.ptac.gov.lv) or the consumer authority or European Consumer Centre in their country.

12. Applicable law

These terms are governed by the law of the Republic of Latvia. If you are a consumer, you also keep the protection of the mandatory laws of the country or state where you live and may bring a claim in your local courts.