Shipping policy

Last updated: 14 November 2026

Where we ship

We ship to Latvia, all other EU countries and the United States.

Shipping costs

Shipping is charged once per order and shown in your cart and at checkout before you pay.

€8.99: Austria, Belgium, Czechia, Estonia, France, Germany, Greece, Hungary, Italy, Netherlands, Poland, Portugal, Romania, Spain, Sweden
€10.99: Bulgaria, Cyprus, Denmark, Finland, Ireland, Lithuania, Luxembourg, Slovakia
€12.99: Croatia, Latvia, Malta, Slovenia
$9.99: United States

Delivery times

Delivery takes 15 to 30 days from your order, to all countries we ship to.
Our products are shipped by our fulfilment partners, mostly from warehouses in China. Busy periods such as Black Friday and Christmas can add a few days.
If your order hasn't arrived within 30 days, contact us and we'll resend it or refund you.
If you order several items, they may arrive in separate packages.

Tracking

When your order ships, we email you a tracking number. Tracking can take a few days to update after dispatch.

Taxes, duties and customs

EU: all prices include VAT. You should not have to pay anything extra on delivery. If a carrier asks you to pay import VAT or a fee, please contact us at tailwagcontact@gmail.com before paying.

United States: prices are in US dollars and do not include sales tax, which is added at checkout where it applies. Our products are shipped from China, and US import duties or customs fees may apply. Any such charges are not included in our prices and may be collected by the carrier on delivery.

Address and delivery

Please check your delivery address carefully at checkout. If a parcel can't be delivered because the address was wrong or incomplete, or it isn't collected, we can't resend it free of charge.
The goods are your responsibility from the moment they are delivered to you or to someone you named.

Lost or damaged parcels

If tracking shows your parcel as lost, or it arrives damaged, contact us with your order number (and a photo for damage). We'll send a replacement or refund you. See our Returns & refunds page for details.