Privacy policy

Last updated: 14 November 2026

1. Who is responsible

Rodrigo Rauls Brugemanis, Straupes iela 9A, Valmiera, Latvia, tailwagcontact@gmail.com, is the controller of your personal data for this store.

2. What we collect

Order data: name, email, delivery and billing address, phone number (if given), items ordered, order and payment status.
Payment data: handled by our payment providers. We receive confirmation of payment, not your full card details.
Messages: what you send us, for example questions, complaints or withdrawals.
Newsletter: your email address, if you sign up.
Website data: technical data such as IP address, device and browser, and cookies, collected through our shop platform Shopify.

3. Why we use it and on what legal basis

To process, ship and support your order, handle returns and refunds: necessary to perform our contract with you (GDPR Art. 6(1)(b)).
To keep accounting and tax records: legal obligation (Art. 6(1)(c)).
To prevent fraud and keep the store secure: our legitimate interests (Art. 6(1)(f)).
To send marketing emails and use non-essential cookies: your consent (Art. 6(1)(a)), which you can withdraw at any time.

4. Who we share it with

Shopify (our shop platform and checkout).
Payment providers such as Shopify Payments and PayPal.
EPROLO (Hong Kong Eprolo Technology Limited, operating from Hong Kong and Shenzhen, China), our fulfilment partner, which receives your name, delivery address, phone number and order details to pack and ship your order.
Delivery companies that carry your parcel.
Authorities, where the law requires it.

We do not sell your personal data.

5. Transfers outside the EU

Some of these partners process data outside the EU, including in Canada, the USA, Hong Kong and China. Where there is no EU adequacy decision, we rely on safeguards such as the European Commission's Standard Contractual Clauses. Where these are not in place, the transfer of your order details to our fulfilment partner is necessary to perform our contract with you, namely to deliver your order (GDPR Art. 49(1)(b)).

6. How long we keep it

Order and invoice records are kept as long as Latvian accounting and tax law requires. Support messages are kept for up to 3 years after the matter is closed. Newsletter data is kept until you unsubscribe.

7. Your rights

You have the right to access your data, have it corrected or deleted, restrict or object to its processing, receive a copy in a portable format, and withdraw consent at any time. To use these rights, email tailwagcontact@gmail.com. We reply within one month.

You also have the right to complain to the Data State Inspectorate of Latvia (Datu valsts inspekcija, www.dvi.gov.lv) or the data protection authority where you live.

8. Cookies

Our store uses cookies that are needed for the cart and checkout. Other cookies, such as for analytics or advertising, are only used if you agree to them in the cookie banner.